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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trey

June 25, 2026

5  out of  5
rating by Trey
"It has been a pleasure working with Ric and his team. They are very customer focused and go out of their way to make sure you get what you need. With Ric, there is no pressure, and he is more concerned about getting the right coverage versus selling additional products. Highly recommend!!"
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Stephen Vesely

June 2, 2026

5  out of  5
rating by Stephen Vesely
"Ric is personable and hands down the best agent I've ever worked with. He's thorough, educational, and patient--everything one needs in an agent looking out for your best interests. He has a great team, too (Margaret!!). You won't be disappointed. He does personal reviews of policies with his clients, either in person or on the phone and also is very reachable by phone/email. Definitely impressed and have been for years! Thanks, Ric!"
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Mike Greene

May 28, 2026

5  out of  5
rating by Mike Greene
"Ric is an excellent insurance agent. I am relatively new to the Richmond area, and he helped me with both home and auto insurance. He is highly experienced, knowledgeable, and always advocates for his clients. In today’s technology-driven world, it is refreshing to work with someone who still provides thoughtful, personal advice. When I needed to use my insurance, Ric was extremely helpful and guided me through the process with professionalism and care. I highly recommend him."
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leslie jones

May 27, 2026

5  out of  5
rating by leslie jones
"Ric was incredibly helpful and educational. While I didn't ultimately select State Farm, my conversation with him helped me figure out the coverage I needed. He is friendly and easy to talk to and makes everything clear."
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Virginians for the Arts

April 7, 2026

5  out of  5
rating by Virginians for the Arts
"Rick and Margaret are super responsive and always willing to help at a moment's notice."
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scott nagel

April 2, 2026

5  out of  5
rating by scott nagel
"Rick has been a cherished advisor to our family for over 35 years looking out for our best interests. Personable and professional is our simple description of Rick and his office."
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Margret Schluer

April 1, 2026

5  out of  5
rating by Margret Schluer
"My State Farm agent. Ric Bergstrom and his right hand, Margaret, have provided me with excellent coverage advice for over 15 years. They are extremely knowledgeable and responsive. I would not leave them for anything. They have proven themselves in every way from claims to insurance needs/questions. So happy to have them in my corner! You will too...give them an opportunity. You will not regret it!"
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andy wooldridge

March 26, 2026

5  out of  5
rating by andy wooldridge
"I've had home & auto coverage with Ric for years. He and Margaret have always been helpful and prompt in responding to inquiries."
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Devon Dean

June 30, 2025

5  out of  5
rating by Devon Dean
"Our family has used Ric years every time each one of my siblings or my parents email him he calls or emails us way back great service!"
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John Molster

May 7, 2025

5  out of  5
rating by John Molster
"Ric and Margaret are great to work with. I recommend them highly."
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Allie Hewitt

March 28, 2025

5  out of  5
rating by Allie Hewitt
"Ric is prompt, friendly and a pleasure to work with!"
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Drew Meyers

March 18, 2025

5  out of  5
rating by Drew Meyers
"Always attentive and very good customer service. Willing to go the extra mile."
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Patti Higgins

March 12, 2025

5  out of  5
rating by Patti Higgins
"I’ve been with Ric Bergstrom at State Farm for over 30 years and I’ve always received excellent service and advice from him and his staff. I highly recommend!!!"
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Lowell Smith

November 18, 2024

5  out of  5
rating by Lowell Smith
"1st rate service. Ric & his team are professional friendly and responsive. They've been a reliable and capable provider of insurane product for my home, autos and business. Ric has been a pleasure to work with for many years."
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B km

November 14, 2024

5  out of  5
rating by B km
"When an accident or home damage occurs, having the least expensive insurance no longer matters. What does matter - that your agent has got your back and is responsive. Ric and Margaret exude confidence because they have the expertise and integrity. They have been there for the small stuff, even just questions, they always answer right away and go the extra mile in great detail. So, I know if I ever really needed them, I will have a team to support me."
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Rick Dodge

November 7, 2024

5  out of  5
rating by Rick Dodge
"When I moved to Richmond in 1990 I made the mistake of using a national insurance agency that had no physical presence in Richmond. It wasn't good. I realized the benefits of having a local agent who was more responsive and available. For me, that was Ric Bergstrom. He's been my agent for 30 years and I couldn't be happier. He's answered all my questions, but even more importantly, he's helped protect my home, cars, assets and family. I'm with him until he retires!!"
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Ant Peters

September 30, 2024

5  out of  5
rating by Ant Peters
"Ric has been informative and helpful in assisting with my auto insurance policy. I Would recommend anyone in Richmond to his location!"
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Mary Munroe

May 22, 2024

5  out of  5
rating by Mary Munroe
"We have been with this wonderful agency for many years and have appreciated the extra care and support that Rick and Margaret have always provided. If you are looking for friendly people and excellent service, this is the place to go!"
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Nick A

January 2, 2024

5  out of  5
rating by Nick A
"Upon moving to Richmond, VA from Bloomington, IN, we contacted our son’s State Farm agent, Ric Bergstrom, for assistance during our transition. Ric and his key assistant, Margaret, were extremely helpful and RESPONSIVE in guiding us through every aspect of continued coverage per Virginia requirements. They were highly professional in every exchange we had we had with them.
When we found & purchased a new home west of Richmond, they jumped through hoops to assure continued coverage of our holdings. Margaret even came off her sickbed to respond to urgent informational needs prior to real estate closing.
In true State Farm style, this office really came through for us. We could rest easy knowing that we were in very good hands—for indeed we were—and still are."
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Jeff Jackson

November 8, 2023

5  out of  5
rating by Jeff Jackson
"Ric Bergstrom is an excellent insurance agent. He is knowledgeable, helpful, and has the experience may others do not. I've maintained various coverage through Ric and State Farm since 2009. Ric has always returned my calls quickly, answered my questions, and made excellent recommendations. I remember being a clueless college grad walking into his office the first time and his friendliness, helpfulness, and kindness that day has always stuck with me. Now, many years later, Ric continues to provide that same advantageous service. And how can I not mention Margaret? Margaret is the one who gets it done! If I have an administrative or billing issue with State Farm, Margaret is always on top of it. If you're looking for a State Farm agent, Ric and his team are the right choice!"
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Kevin Blair

July 4, 2023

5  out of  5
rating by Kevin Blair
"I have been with State Farm pretty much since I started driving, and I am almost 50 now. I have nothing but good things to say about Ric Bergstrom and his team. They have always been professional and always been fast to respond when I needed them. I recommend any body looking for home or auto insurance to give them a call. You won't go wrong."
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Dana Caudell

April 5, 2023

5  out of  5
rating by Dana Caudell
"We were with Ric Bergstrom’s agency for about 26 years and have nothing but great experiences and interactions. His office managers over the years have all also been amazing. The whole office responds very quickly and resolves or adds things very quickly. Would highly recommend Ric and his office!"
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Robert Holcomb

March 16, 2023

5  out of  5
rating by Robert Holcomb
"I consulted Ric a while back about a homeowners policy & wasn't aware of the consequences I might have faced had I not talked to Ric. Since I don't have a mortgage, Ric informed me that I could loose my house if i'm ever sued or in any kind of ligation that might result in my losing my home. Ric advised me that I needed an umbrella policy to protect me & my home if I'm ever faced with a legal catastrophe.

So next time you're searching for insurance, whether home, auto or, in my case, umbrella coverage, look to a professional agent like Ric Bergstrom. He just might save you from losing your home & your possesions as well."
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Elizabeth Davis

March 7, 2023

5  out of  5
rating by Elizabeth Davis
"Ric is an excellent agent! I've been his client for 12+ years and he and his staff always return my call quickly. When I was in a car accident Ric was my advocate. Highly recommend!"
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Lewis Levi

January 27, 2023

5  out of  5
rating by Lewis Levi
"I have been a State Farm policy holder for everything for over 50 years and have always felt that the company was with me when I needed them, which has not been very often thankfully. My agent, Ric Bergstrom is attentive and responsive and clearly has my interests foremost in his plan for my various policies."